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SHIPPING POLICY

Please note: we operate this site to serve our domestic professional, consumer, and animal end-users. Our distribution center is not equipped to satisfy large volume orders. We reserve the right to reject any order that appears to be intended for resale or export.

SHIPMENT PROCESSING TIMES

Processing times are separate from the shipping times you may see during check out. All orders are processed the same day if an order is received into our systems before noon (12:00 AEST). Processing time excludes weekends, public holidays, and Christmas/New Year’s Eve. 

DOMESTIC SHIPPING RATES AND ESTIMATES*

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Shipping times: We ship all our products from our warehouse in Brisbane, QLD (AUS). For an estimated breakdown of our delivery expected transit times please see below. Please keep in mind, these dates are our best estimated delivery and actual delivery times are subject to change. 

*Please note: Expedited or two-day shipping does not included shipping on weekends or public holidays.

INTERNATIONAL SHIPPING

Currently, we only offer shipping to Australia and New Zealand. Please visit Wahl.com to locate our nearest office for shipping to your international location.

SHIPPING TO PO BOXES

Shipments will not be made to PO Boxes. We can only offer shipping to residential or commercial addresses.

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. Current delays with the postal system have been noted, and this timeline is purely our best estimate.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at sales@wahl.com.au with your name and order number, and we will investigate it for you.

SHIPMENT TO MULTIPLE ADDRESSES

If you're shopping for several people at once and want to ship your various items to several addresses, you must place a separate order for each address. A single order cannot be shipped to multiple addresses. Applicable shipping fees apply to each order placed. Addresses can be saved for later.

RETURNS, REFUNDS & EXCHANGES

A summary of our return policy is below. Please visit our Return Policy page for additional, more detailed information.

In the event that your order arrives damaged in any way, please email us as soon as possible at sales@wahl.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at sales@wahl.com.au.

DAMAGES

Wahl Clipper Corporation is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or sales@wahl.com.au. Please save all packaging material and damaged goods before filing a claim. 

RETURNS

Wahl accepts returns up to 30 days after delivery if the item is unused and in its original condition. We will refund the full order amount minus all shipping costs.

In the event your order arrives damaged in any way, please email us as soon as possible at wahlproservice@wahlclipper.com with your order number and a photo of the product condition.

Wahl only accepts returns on products purchased from wahlpro.com. For purchases made through a retail store, marketplace, or other outlet, please return to the original place of purchase. Wahlpro.com refunds are issued to the original form of payment. The original shipping and handling will not be refunded. Please allow up to 30 days to receive your refund from the time we receive your return

EXCHANGES

Exchanges are not currently supported by our returns process. If you would like to exchange your current item for a different item, please follow the return process for the item you would like to return, and then create a new order for the item you would like in exchange. If you have questions, don’t hesitate to reach out. We are happy to help you find the right product for your needs!

Please note: We cannot accept a return (even within 30 days of purchase) in certain situations, including, but not limited to:

  • Products showing excessive wear and tear, or at the end of their intended lifespan.
  • Items damaged by misuse, alterations, improper care or accidents.
  • Items listed as final sale at the time of purchase.
  • Instances of abuse of the Wahl Return Policy.

The acceptance of a return is determined at the sole discretion of Wahl Clipper Corporation.

HOW LONG WILL IT TAKE TO PROCESS MY RETURN?

Your refund will be issued in the same form as the original payment within 10 days of receiving your return order. We can only accept returns if the merchandise was directly purchased from wahlpro.com. At this time, we cannot process returns from retail stores and other online retailers.

*Please Note: The original shipping and handling will not be refunded. If you need assistance, please call customer service at 1.800.PRO.WAHL.

HOW DO I CHECK MY RETURN STATUS?

If you have a wahlpro.com account, you can check return status at My Account. Click on My Returns in the left panel. You will see a list of started and completed returns.

HOW DO I EXCHANGE MY ORDER?

Exchanges are not currently supported by our returns process. If you would like to exchange your current item for a different item, please follow the return process for the item you would like to return, and then create a new order for the item you would like in exchange.

ADDITIONAL QUESTIONS?

Please contact us using our contact form or visit our helpdesk answers to all your questions about our return process, orders, and all your favorite Wahl products.